All returns/exchanges must be done within 30 days of delivery.

Holiday Return Policy: Orders placed between November 1st & December 25th, 2023 have until January 31st 2024 to return for store credit

To be eligible for a return/exchange, your item must be unused, unwashed, stain free, and in the same condition that you received it.

 

Customers are responsible for the cost of shipping their items:

For Returns for Refund a return label is created and the label fee is applied to the total amount refunded. 

For Returns for Store Credit a label is created and the label fee is waived (US customers only).

For Exchanges a prepaid return label is created. Return shipping is invoiced for the replacement item.

 

Items must be sent back with all branded packaging intact. Damaged or missing packaging will incur a fee of $1 USD.

Returns and exchanges must be postmarked within seven days of approval. Do not use Priority Mail packaging to ship back returns.

If we receive an exchange for an item not currently in stock, and the restock date is more than one week out, store credit may be issued in place of the replacement item.

 

International Orders

International orders are eligible to be returned for a refund or store credit only. We are unable to process exchanges for international orders at this time.

Items that are Not Eligible for Returns/ Exchanges

Limited Edition/Release items or items marked as Final Sale/ Clearance items.

Any of our accessory items such as bags, hats, buttons, stickers, or gift cards

Previously exchanged items are not eligible for additional exchanges and will only be accepted as a return for store credit with shipping label fee.

Faulty or Defective Items

In the unlikely event you have received a faulty or defective item, please contact us immediately with the following information:

  • Your order number
  • Item name
  • A description of the damage
  • Photographic evidence

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit, or exchange. Items that are damaged due to use or normal wear and tear may be denied a refund.

Please do not return any damaged goods unless advised by a member of our support team. 

Exchanging or Returning Items in Person

If you would like to process a return/exchange in person, please reach out to our customer support team with the following information before dropping off your return:

  • Your order number
  • Return Type (Exchange, Store Credit, or Refund)
  • Reason for Return (Too Small, Too Big, Didn’t Like the Material)

*If you are processing an exchange, provide the item name and size you would like to exchange for. 

Please add Local Warehouse Drop-off into the subject line of your email.

Free/Promotional Items & Discounts 

Free shipping promotions are voided if items are returned and the order fails to meet the free shipping requirements.

Free items received by meeting certain order requirements must be sent back on merchandise returns or cancellations if the original order fails to qualify for the item. Failure to do so will result in the promotional item’s retail value being deducted from the refund total.

All BOGO deals are voided if items from the order are returned.

Notice

All items are subject to inspection upon arrival back to our warehouse. We reserve the right to refuse a return or exchange. If a return is denied we will provide you with an explanation upon request. We thank you in advance for your understanding. 

 

By clicking the link below you acknowledge you have read and agreed to the return policy, and wish proceed with your return/exchange.

https://lovefitness.returnlogic.com